Why Postcards Remain Essential Touchpoints for Customer Retention

In an increasingly digital world, direct mail postcards might seem outdated part of a printer’s marketing strategy. But the opposite is actually true. Let’s look at why, as a printer, postcards should be part of your strategy to strengthen customer relationships and drive repeat business.

The Power of Physical Touchpoints

Your customers are drowning in digital noise. Email inboxes overflow with promotions, social media feeds scroll endlessly, and ads follow users across the web. Postcards cut through this clutter.

A well-designed postcard arrives in the physical mailbox, a space with far less competition and much higher engagement rates. One study found. . .

·      70% of recipients engage with the mail they receive.
·      Direct mail is the second most influential advertising channel over the purchases they make.
·      67% of marketers say that their direct mail results have improved over the past 12 months.

Building Top-of-Mind Awareness

Staying top-of-mind with customers is crucial for repeat business. When a potential client needs printing services, you want your company to be the first name that comes to mind.

Regular postcard touchpoints—tips and tricks, insights into marketing strategy, and even holiday greetings—keep your brand visible and top of mind. Each postcard serves as a reminder that you're here, you're professional, and you're thinking about their business needs.

“We consistently receive compliments from clients on the quality of our marketing [from Great Reach Communications] and comments that they look forward to receiving/reading them.” —Jon Kenney (Goodway Group of Massachusetts)

The consistency matters. A customer who receives a thoughtful postcard every few months builds stronger brand recall than someone who only hears from you when you reach out about a specific offer.

Tangible Proof of Quality

Here's an advantage unique to your industry: a postcard is a physical sample of your work. Every postcard you send is essentially a portfolio piece sitting on your customer's desk or pinned to their bulletin board. Premium paper stock, vibrant color accuracy, and professional design choices all demonstrate your printing expertise.

Integration with Your Broader Marketing Mix

Postcards work best as part of a coordinated strategy alongside email newsletters, social media posts, and other touchpoints. A customer who sees your message across multiple channels (a postcard in the mail, an email in their inbox, and a social post in their feed) experiences reinforcement of your key message and stronger brand retention.

Supporting Your Bottom Line

For printers, marketing postcards are a no-lose proposition. You're providing your customers with a service they can use while demonstrating your own capabilities. It's a tangible way to show printing value in action.

So keep postcards as part of your multichannel marketing mix. In a world of endless digital noise, that physical connection to your customers is more valuable than ever.